No accountability when a tenant is failed by the system.
Substantial salaries are paid to people, responsible for the wellbeing of tenants in social housing, regardless of whether or not they succeed. See Verisha’s story here
It is very evident that current housing organisations exist for the benefit of their management and staff, the tenants come a very poor second. If it was controlled by your local authority you have recourse to your elected councillor. Most current housing organisations have absolutely no accountability to tenants, the management abuse the situation to their advantage.